Warranty & RMA Policy
  1. PURPOSE

    The purpose of this procedure is to set up the warranty and service policy of Maincon Corporation’s products to distributors and agents for reference while handling RMA cases. These procedures are for : 1) the reduction of RMA costs resulting from misjudgments, and 2) facilitating quicker response time to increase customers’ satisfaction.

  2. SCOPE

    The procedures presented in this document apply to all Maincon Corporation Co., Ltd. products.

  3. DEFINITION
    1. DOA ( Dead on Arrival ):

      Products are considered as DOA if during the first 7 days from the arrival date, and conclusive tests are performed but results are in No Post or No Display.

    2. RMA ( Returned Material Authorization ) :

      Products found to be defective 7 days after the arrival date and within the warranty, are eligible for RMA returns.

  4. PROCEDURE
    1. WARRANTY & SERVICE POLICY
      1. Warranty
        1. All of Maincon Corporation products have a two-year conditional warranty.

        2. The warranty does not cover damage resulting from: misuse, accidental damage, abnormal overloading use, negligence, abuse, revisions, improper setup, illegal repair or revisions, improper testing, over temperature/humidity specification, power surges, power spikes, power loss, natural disasters, or acts of God.

        3. Products not covered by the warranty include consumable products, accessories, software, and second-hand products.

        4. Products with a missing or damaged serial number label are not covered by the warranty.

        5. Products are considered as DOA if during the first 7 days from the arrival date, and conclusive tests are performed but results are in No Post or No Display. After 7 days from the arrival date, defective products covered within the warranty are considered as RMA.

      2. Service during DOA Period
        1. No replacements will be provided if Maincon Corporation finds that the returned DOA products function properly after Maincon Corporation tests the products. In addition, the returned shipping costs for those non-defective DOA products will be at the customer’s expense.

        2. DOA products should be returned in the original packaging and with all of the original accessories (cables, CD, and manual). Otherwise, the products will be considered as RMA (Return as received).

      3. Service during RMA Period
        1. Repair of in-warranty RMA products is free of charge for both labor costs and components for the 1st year. However, repair fees will be charged, if the repairs are for problems resulting from any improper handling and/or utilization. Additionally, component costs will be charged separately.

        2. 2nd year of the warranty respectively, will be charged to the customer for the repair fees. After the repairs, a warranty covering the same failure symptom will be in effect for 6 months. If the problem is due to any improper handling and/or utilization even within the warranty period, will be charged for the repair fees.

        3. Both the shipping method and shipping costs of RMA products being returned to Maincon Corporation is the responsibility of the customer.

        4. Maincon Corporation will be responsible for both the shipping method and shipping costs of RMA products (in the warranty period) being sent back to the customer. Shipping costs for returning out-of-warranty RMA products are at the customer’s expense.

        5. Maincon Corporation has the right to reject to provide repair services for products no longer in warranty. If Maincon Corporation chooses to provide repair services, the customer will be charged for the repair fees, and component fees. Additionally, the customer will be responsible for all shipping costs.

Download RMA Form